When will you restock sold out items?

We usually restock items within 7 business days, if you have questions regarding a specific item you can contact our support team.

How long does delivery take?
Delivery within Malaysia takes between 1 to 4 working days. International delivery takes between 3-6 working days.
If your order has not reached you within 7 working days please contact us at info@shopbyaz.com.

What address should I ship to?
If you work during office hours we suggest that you put your office address as your shipping address. 

How do I track my order?

When you've placed your order we will send you a tracking number that you can enter on this page.

What payment options do you offer?
We offer several payment options including Paypal, Visa, Mastercard and Direct bank transfer.
We have partnered with MOL to make sure all payments go through our secure payment gateway.

Do you offer free shipping?
Yes! All deliveries within Malaysia will automatically receive free shipping. For international shipping there are additional charges.

Why is there a slight waviness on my scarf?
Our silk fabric is an amazing and very delicate stretchy fabric, slightly wavy hems are to be expected. Due the delicate nature and soft handle of the silk the edges can be wavy after hemming.

I have more questions!
No problem! You can find our contact information here.